Skip to content
Auddix Cleaning Solutions — home

Legal

SMS Terms

Terms for text-message notifications from Auddix — including consent, the kinds of messages we send, frequency, and how to opt out.

Last updated: July 20, 2026

1. Program description & consent

When you provide your mobile number and opt in, you agree to receive SMS text messages from Auddix Cleaning Solutions related to your quotes, bookings, service, and account. Consent to receive marketing texts is not a condition of purchasing any service. We send these messages using a third-party provider (Twilio).

2. Types of messages

  • Quote and booking confirmations.
  • Crew status updates — assigned, on the way, arriving soon, and arrival.
  • Appointment and recurring-service reminders.
  • Invoice, payment-received, and failed-payment notices.
  • Service-issue and re-clean updates, and support replies.

These are primarily transactional messages tied to your account and service.

3. Message frequency

Message frequency varies based on your activity — for example, how many bookings you have and their status. Around the time of a scheduled service you may receive several updates in a single day.

4. Rates

Message and data rates may apply according to your mobile plan. Auddix does not charge for the messages themselves; check with your carrier for details about your plan.

5. Opt-out and help

You can opt out at any time by replying STOP to any message; you will receive a confirmation and we will stop sending texts to that number (we may still contact you by email or in-app for essential account and service matters). Reply HELP for help, or contact us using the details below. To opt back in, reply START or re-enable SMS in your account preferences.

6. Supported carriers & delivery

Message delivery depends on your carrier and device, and carriers are not liable for delayed or undelivered messages. Keep your mobile number current in your account so messages reach you. If you change or give up a number, update it in the portal.

7. Privacy

Mobile numbers and messaging data are handled in accordance with our Privacy Policy. We do not sell your mobile information, and we do not share it with third parties for their own marketing.

8. Changes

We may update these SMS Terms and will revise the date above when we do.

9. Contact us

Questions about SMS? Email support@auddix.com or use our Contact page.

This page is provided for general information about Auddix Cleaning Solutions and does not constitute legal advice. If any provision here conflicts with a signed service agreement between you and Auddix, the signed agreement controls.