Cookie Policy

1. What these technologies are

Cookies are small files stored on your device; local storage and similar technologies work the same way. We use them to keep you signed in, remember your preferences, keep the Services secure, and understand how the Services are used. This policy explains what we use and how to control it. It works alongside our Privacy Policy.

2. Categories we use

Strictly necessary

• Authentication — a secure, HTTP-only session cookie keeps you signed in to the customer portal and protects requests. Without it the portal cannot work.
• Security & integrity — technologies that help prevent fraud and abuse and verify that requests come from a genuine app or browser.

Functional / preferences

• Preferences — remembering choices such as light/dark theme.
• Local storage — for example, saving your progress in the instant-estimate calculator so you can pick up where you left off.

Analytics

• Usage analytics — where a tag manager is deployed on the site, we forward aggregate usage events to it so we can see which pages and features are used and improve the quote and booking flows. These events describe actions, not people, and are not used for advertising.

Payments

• Stripe — when you pay, Stripe may set cookies used for fraud prevention and to process the transaction securely. See Stripe’s privacy documentation for details.

We do not use third-party advertising cookies or sell your information for targeted advertising.

3. Mobile apps

Our iOS and Android apps don’t use browser cookies. They store three things on your device, all of them strictly necessary or functional:

• Your signed-in session — authentication tokens held in the iOS Keychain or Android Keystore through the operating system’s secure storage, so you stay signed in between launches.
• The application bundle — the app caches the code it runs, including over-the-air updates, so it starts quickly and survives a brief loss of connection.
• Cached content — recently viewed bookings, invoices, and job details, so screens don’t reload from scratch.

The apps contain no analytics SDK, advertising SDK, or attribution SDK, and use no advertising identifier. They do not track you across other companies’ apps or websites, and therefore show no App Tracking Transparency prompt. Signing out clears your session; deleting the app removes everything it stored.

4. Managing cookies

Most browsers let you view, block, or delete cookies in their settings. Blocking strictly necessary cookies will prevent the portal from working (for example, you won’t stay signed in). You can also clear local storage in your browser. In the app, sign out to clear your session or delete the app to remove everything it stored. Where required, we present a consent choice before setting non-essential cookies.

5. Changes

We may update this policy and will revise the date above when we do.

6. Contact us

Questions about cookies? Email privacy@auddix.com or use our Contact page.