Payment & Cancellation Policy

1. How payments are processed

Payments are processed securely through Stripe. Auddix does not store your full card number. We accept major credit and debit cards and support saved payment methods and automatic recurring billing. By providing a payment method, you authorize Auddix to charge the amounts described at checkout, in your proposal, or in your service agreement, including deposits, service fees, add-ons, and applicable taxes.

2. Estimates vs. final price

Prices from the instant-estimate tool are estimates and are confirmed before work begins. Specialized or larger facilities may be quoted by written proposal after a walkthrough. The amount you owe is the price confirmed in your booking, proposal, or agreement.

3. Deposits

Some services require a deposit to reserve your booking. When a deposit applies, the amount is shown clearly before you confirm and is applied toward your total. The balance is invoiced as described in your booking or agreement.

4. Invoices, taxes, and commercial terms

Invoices are available in your portal and reflect the services provided and any applicable taxes. Commercial accounts may be eligible for purchase-order numbers and net-payment terms where approved; unless otherwise agreed, invoices are due on receipt. You’re responsible for keeping billing contacts and payment details current.

5. Recurring service & subscriptions

Recurring plans bill automatically on the schedule described in your plan or agreement, using your payment method on file. Contract pricing, service windows, skips, pauses, and any annual adjustments are defined in your plan. Keep a valid payment method on file to avoid interruption. You may cancel a recurring plan as provided in its terms (see Cancellations).

6. Rescheduling

You may reschedule a booking within the window shown in your account or agreement. We’ll do our best to accommodate changes; scheduling depends on availability. Reschedule requests made after the cutoff, or repeated changes, may be treated as a late cancellation.

7. Cancellations

You can cancel from your portal or by contacting us. Cancellations made within the allowed window (shown at booking or in your agreement) are not charged. Late cancellations — including lockouts, where a crew arrives but cannot access the facility at the scheduled time — may incur a fee to cover crew time and travel, as disclosed in your booking or agreement. For recurring plans, canceling an individual visit follows your plan’s skip/cancel rules; canceling the plan itself follows its cancellation terms.

8. Our quality promise & re-cleans

We stand behind our work. If something isn’t right, report it through your portal or the app within the window described in your agreement (typically shortly after service) and we’ll return to re-clean the affected area at no additional charge before considering other remedies. Re-cleans are our first response to a quality concern.

9. Refunds and credits

Where a re-clean isn’t practical or appropriate, refunds or account credits are handled case-by-case in line with your agreement. Approved refunds are issued to the original payment method through Stripe and may take a few business days to appear. Deposits are generally applied to your service; they may be refundable or non-refundable depending on timing and the terms disclosed at booking.

10. Failed or declined payments

If a payment fails, we’ll notify you and may retry the charge. Please update your payment method promptly to keep your booking or recurring service active. Unpaid balances may pause service and, for commercial accounts, may be subject to the remedies in your agreement.

11. Tips

Tips are appreciated but never required. Where a tip option is offered, 100% goes to the crew.

12. Disputes and chargebacks

If you believe there’s a billing error, please contact us first — most issues are resolved quickly. Initiating a chargeback without contacting us may delay resolution; we maintain service records, checklists, and photos to document completed work.

13. Changes

We may update this policy and will revise the date above when we do.

14. Contact us

Billing questions? Email billing@auddix.com or use our Contact page.